Warranty

10-YEAR LIMITED WARRANTY

Rise Sleep Mattress Protectors come with a 10-year limited warranty that offers a full replacement for both the mattress protector and a new mattress when purchased together on the same invoice.

This warranty will apply to the original owner if the mattress protector, when properly applied and cared for, within ten (10) years from the date of purchase, becomes accidentally and permanently stained or damaged from:

  • FOOD OR BEVERAGE
  • HUMAN BODILY FLUIDS

Important Conditions:

  1. To qualify for this limited warranty, the mattress protector and mattress must be purchased together on the same invoice. This warranty does not apply to mattresses purchased separately from the protector.
  2. The customer must have their newly purchased mattress delivered stain, damage, and soil-free from the authorized dealer. The customer should then cover the mattress with the new mattress protector correctly and completely.
  3. Any liquid left on the mattress protector for more than five (5) hours will void this warranty.

To qualify for a covered claim, the customer must provide the original sales receipt or other proof of purchase within five (5) days of the incident.

Should your new mattress, purchased at the same time as the Mattress Protector, become accidentally stained during the warranty period, RiseSleep Accessories will send an authorized technician to have the stained area cleaned and sanitized at no charge to the customer. If the technician is unable to remove the stain, Rise Sleep may replace the mattress. If the mattress is not available, the original owner may select a new replacement mattress equal in value to the original purchase price from the original retailer from whom this warranty was purchased. Delivery, any tax or set-up arrangements, as well as transportation and disposal charges, are the responsibility of the customer and/or the selling retailer.

This warranty is limited to one (1) mattress replacement during the life of the warranty.

Manufacturing Quality Assurance

Should your Mattress Protector be defective due to manufacturing or construction failure during the warranty period, RiseSleep Accessories will replace the mattress protector. Replacement of the Mattress Protector is limited to two (2) mattress protectors during the life of the warranty.

This Warranty does not cover or apply to:

  • Medical issues, incontinence, repeated or multiple stains, or multiple locations of stains.
  • Substances such as dyes, inks, paints, dirt, gum, acids, corrosives, bleaches, nail polish, nail polish remover, medication including vitamins, cosmetics, and chemical hair treatments such as hair gel, hair spray, mousse, and similar substances.
  • Mattresses located outdoors or on patios or screened rooms where they may be directly or indirectly exposed to the elements. This warranty also does not cover stains caused during or as a result of delivery, handling, set-up, or assembly.
  • Damage caused by improper cleaning methods or improper cleaning chemicals.

Questions about, or to submit a warranty claim, please email: Info@risesleep.ca